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Frequently Asked Questions

FAQs

Commercial

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?
How much does an extra pickup cost?
Can Ray's provide locking commercial containers?
Why is construction debris excluded?
What are unacceptable trash items?
Can commercial containers be used for temporary use?
Why does Ray's charge a fuel surcharge?
What material is unacceptable in commercial containers?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's still pick up if there is inclement weather?

Construction/Roll Off

What size rolloff containers does Ray's provide?
What are unacceptable waste items for a roll-off dumpster?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is it necessary to for someone to be onsite for delivery or removal?
Why does Ray's charge a fuel surcharge?
How long am I able to keep the rolloff container?
Can the rolloff be set in the street?

Customer Service

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
Are you hiring?
How many facilities does Ray's have?
Can I pay my bill online?
Does Ray's provide service on holidays?
Which facilities accept materials from the public?

Document Destruction

Is colored paper acceptable?
Are hanging files acceptable?
Why does Ray's charge a fuel surcharge?
Can material have paper clips or binder clips?
Does Ray's shred blueprints?
Can I bring my material to Ray's to be shredded?
What size is my paper shredded into?
How much material will fit into a shred console?

Recycling

Why are paper towels and napkins not recyclable?
Does Ray's accept medical waste?
What qualifies as electronic waste or e-waste?
Is Styrofoam recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept e-waste?
Are wax or poly coated papers recyclable?
Why is e-waste restricted from going to the landfill?
Does Ray's accept tires?
What happens to the e-waste after Ray's collects it?
Can I recycle the ream wrapper that the copier paper is packaged in?
Does Ray's accept fluorescent light bulbs?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept batteries? Are they recyclable?
Is there any e-waste that Ray's does not accept?

Residential

Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept yard waste?
How often will I be billed?
Does Ray's accept e-waste?
How do I sign up for service?
What can I put in my curbside recycling?
Do I have to use my own trash container?
Does Ray's offer residential recycling?
What if I have large items or overages to be picked up?
When do I need to have my trash and recycle to the curb?
What are unacceptable trash items?
Does Ray's still pick up if there is inclement weather?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What is considered a heavy and/or bulk item?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
My driver always services my account by a certain time. If he is late does that mean he missed me?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?