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Frequently Asked Questions

FAQs

Commercial

Can commercial containers be used for temporary use?
Why is construction debris excluded?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How much does an extra pickup cost?
Does Ray's accept e-waste?
Does Ray's still pick up if there is inclement weather?
What material is unacceptable in commercial containers?
Can Ray's provide locking commercial containers?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What are unacceptable trash items?

Construction/Roll Off

How long am I able to keep the rolloff container?
Is it necessary to for someone to be onsite for delivery or removal?
Can the rolloff be set in the street?
What are unacceptable waste items for a roll-off dumpster?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What size rolloff containers does Ray's provide?

Customer Service

Which facilities accept materials from the public?
Can I pay my bill online?
Does Ray's provide service on holidays?
Why does Ray's charge a fuel surcharge?
How many facilities does Ray's have?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Are you hiring?

Document Destruction

Can I bring my material to Ray's to be shredded?
What size is my paper shredded into?
Is colored paper acceptable?
Why does Ray's charge a fuel surcharge?
Are hanging files acceptable?
Can material have paper clips or binder clips?
How much material will fit into a shred console?
Does Ray's shred blueprints?

Recycling

Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Why is e-waste restricted from going to the landfill?
Are wax or poly coated papers recyclable?
Does Ray's accept tires?
Why are paper towels and napkins not recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
What qualifies as electronic waste or e-waste?
What happens to the e-waste after Ray's collects it?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I recycle the ream wrapper that the copier paper is packaged in?
Does Ray's accept e-waste?
Is there any e-waste that Ray's does not accept?
Does Ray's accept batteries? Are they recyclable?
Is Styrofoam recyclable?
Does Ray's accept medical waste?
Does Ray's accept fluorescent light bulbs?

Residential

Does Ray's accept e-waste?
How do I sign up for service?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's offer residential recycling?
What are unacceptable trash items?
What if I have large items or overages to be picked up?
Does Ray's still pick up if there is inclement weather?
What is considered a heavy and/or bulk item?
Does Ray's accept yard waste?
How much does an extra pickup cost?
How often will I be billed?
What can I put in my curbside recycling?
Do I have to use my own trash container?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
When do I need to have my trash and recycle to the curb?
Why does Ray's charge a fuel surcharge?
Can I recycle my pizza box? Is a little food soiled material ok?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?