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Frequently Asked Questions

FAQs

Commercial

My driver always services my account by a certain time. If he is late does that mean he missed me?
What are unacceptable trash items?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can commercial containers be used for temporary use?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
Can Ray's provide locking commercial containers?
What material is unacceptable in commercial containers?
Why is construction debris excluded?
Why does Ray's charge a fuel surcharge?
Does Ray's accept e-waste?

Construction/Roll Off

Is it necessary to for someone to be onsite for delivery or removal?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
What size rolloff containers does Ray's provide?
How long am I able to keep the rolloff container?
Can the rolloff be set in the street?
What are unacceptable waste items for a roll-off dumpster?

Customer Service

How many facilities does Ray's have?
Which facilities accept materials from the public?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
Are you hiring?
Does Ray's provide service on holidays?
Can I pay my bill online?

Document Destruction

Why does Ray's charge a fuel surcharge?
Are hanging files acceptable?
What size is my paper shredded into?
Can material have paper clips or binder clips?
Is colored paper acceptable?
Can I bring my material to Ray's to be shredded?
Does Ray's shred blueprints?
How much material will fit into a shred console?

Recycling

Does Ray's accept fluorescent light bulbs?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept e-waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What qualifies as electronic waste or e-waste?
Is Styrofoam recyclable?
Does Ray's accept medical waste?
Why are paper towels and napkins not recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Is there any e-waste that Ray's does not accept?
Are wax or poly coated papers recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
What happens to the e-waste after Ray's collects it?
Does Ray's accept tires?
Why is e-waste restricted from going to the landfill?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?

Residential

Does Ray's offer residential recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What if I have large items or overages to be picked up?
What are unacceptable trash items?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept e-waste?
Why does Ray's charge a fuel surcharge?
Does Ray's still pick up if there is inclement weather?
When do I need to have my trash and recycle to the curb?
How much does an extra pickup cost?
What is considered a heavy and/or bulk item?
What can I put in my curbside recycling?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How do I sign up for service?
Do I have to use my own trash container?
How often will I be billed?
Does Ray's accept yard waste?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?