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Frequently Asked Questions

FAQs

Commercial

Does Ray's still pick up if there is inclement weather?
What material is unacceptable in commercial containers?
Can Ray's provide locking commercial containers?
Can commercial containers be used for temporary use?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why is construction debris excluded?
What are unacceptable trash items?

Construction/Roll Off

Is it necessary to for someone to be onsite for delivery or removal?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
What size rolloff containers does Ray's provide?
Can the rolloff be set in the street?
How long am I able to keep the rolloff container?
What are unacceptable waste items for a roll-off dumpster?

Customer Service

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Which facilities accept materials from the public?
Why does Ray's charge a fuel surcharge?
Does Ray's provide service on holidays?
How many facilities does Ray's have?
Are you hiring?
Can I pay my bill online?

Document Destruction

Does Ray's shred blueprints?
What size is my paper shredded into?
Is colored paper acceptable?
How much material will fit into a shred console?
Why does Ray's charge a fuel surcharge?
Can material have paper clips or binder clips?
Are hanging files acceptable?
Can I bring my material to Ray's to be shredded?

Recycling

Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Why is e-waste restricted from going to the landfill?
Why are paper towels and napkins not recyclable?
Is there any e-waste that Ray's does not accept?
Does Ray's accept e-waste?
What qualifies as electronic waste or e-waste?
Can I recycle the ream wrapper that the copier paper is packaged in?
Does Ray's accept tires?
Can I recycle my pizza box? Is a little food soiled material ok?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What happens to the e-waste after Ray's collects it?
Does Ray's accept batteries? Are they recyclable?
Is Styrofoam recyclable?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept medical waste?
Are wax or poly coated papers recyclable?

Residential

Does Ray's accept yard waste?
What can I put in my curbside recycling?
What if I have large items or overages to be picked up?
What are unacceptable trash items?
How often will I be billed?
Do I have to use my own trash container?
How much does an extra pickup cost?
Why does Ray's charge a fuel surcharge?
Does Ray's accept e-waste?
Does Ray's offer residential recycling?
Does Ray's still pick up if there is inclement weather?
What is considered a heavy and/or bulk item?
When do I need to have my trash and recycle to the curb?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Can I recycle my pizza box? Is a little food soiled material ok?
How do I sign up for service?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?