Questions? Read our FAQs Pay Your Bill
Frequently Asked Questions

FAQs

Commercial

How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
What material is unacceptable in commercial containers?
Can commercial containers be used for temporary use?
Why does Ray's charge a fuel surcharge?
Can Ray's provide locking commercial containers?
What are unacceptable trash items?
Does Ray's accept e-waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why is construction debris excluded?

Construction/Roll Off

What are unacceptable waste items for a roll-off dumpster?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
How long am I able to keep the rolloff container?
Is it necessary to for someone to be onsite for delivery or removal?
Can the rolloff be set in the street?
What size rolloff containers does Ray's provide?

Customer Service

Are you hiring?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How many facilities does Ray's have?
Can I pay my bill online?
Why does Ray's charge a fuel surcharge?
Does Ray's provide service on holidays?
Which facilities accept materials from the public?

Document Destruction

Is colored paper acceptable?
How much material will fit into a shred console?
Are hanging files acceptable?
Why does Ray's charge a fuel surcharge?
Can material have paper clips or binder clips?
What size is my paper shredded into?
Does Ray's shred blueprints?
Can I bring my material to Ray's to be shredded?

Recycling

Why is e-waste restricted from going to the landfill?
Does Ray's accept medical waste?
Can I recycle the ream wrapper that the copier paper is packaged in?
Is there any e-waste that Ray's does not accept?
Does Ray's accept e-waste?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept tires?
Does Ray's accept batteries? Are they recyclable?
What happens to the e-waste after Ray's collects it?
Does Ray's accept fluorescent light bulbs?
What qualifies as electronic waste or e-waste?
Are wax or poly coated papers recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Why are paper towels and napkins not recyclable?
Is Styrofoam recyclable?

Residential

Does Ray's accept e-waste?
How much does an extra pickup cost?
Do I have to use my own trash container?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's offer residential recycling?
When do I need to have my trash and recycle to the curb?
What can I put in my curbside recycling?
What are unacceptable trash items?
Does Ray's accept yard waste?
What if I have large items or overages to be picked up?
Why does Ray's charge a fuel surcharge?
Does Ray's still pick up if there is inclement weather?
How do I sign up for service?
What is considered a heavy and/or bulk item?
How often will I be billed?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?