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Frequently Asked Questions

FAQs

Commercial

Does Ray's still pick up if there is inclement weather?
Can commercial containers be used for temporary use?
Why is construction debris excluded?
Does Ray's accept e-waste?
How much does an extra pickup cost?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can Ray's provide locking commercial containers?
Why does Ray's charge a fuel surcharge?
What are unacceptable trash items?
What material is unacceptable in commercial containers?

Construction/Roll Off

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
Can the rolloff be set in the street?
What are unacceptable waste items for a roll-off dumpster?
Is it necessary to for someone to be onsite for delivery or removal?
How long am I able to keep the rolloff container?
What size rolloff containers does Ray's provide?

Customer Service

How many facilities does Ray's have?
Does Ray's provide service on holidays?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
Can I pay my bill online?
Which facilities accept materials from the public?
Are you hiring?

Document Destruction

Why does Ray's charge a fuel surcharge?
Does Ray's shred blueprints?
Can material have paper clips or binder clips?
Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?
What size is my paper shredded into?
Are hanging files acceptable?
Is colored paper acceptable?

Recycling

Does Ray's accept e-waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What qualifies as electronic waste or e-waste?
Is there any e-waste that Ray's does not accept?
Is Styrofoam recyclable?
Does Ray's accept medical waste?
Why are paper towels and napkins not recyclable?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Are wax or poly coated papers recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Can I recycle the ream wrapper that the copier paper is packaged in?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept tires?
What happens to the e-waste after Ray's collects it?
Why is e-waste restricted from going to the landfill?

Residential

My driver always services my account by a certain time. If he is late does that mean he missed me?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How do I sign up for service?
How much does an extra pickup cost?
What can I put in my curbside recycling?
Does Ray's offer residential recycling?
When do I need to have my trash and recycle to the curb?
Can I recycle my pizza box? Is a little food soiled material ok?
What is considered a heavy and/or bulk item?
How often will I be billed?
Does Ray's still pick up if there is inclement weather?
Does Ray's accept e-waste?
Why does Ray's charge a fuel surcharge?
Does Ray's accept yard waste?
Do I have to use my own trash container?
What if I have large items or overages to be picked up?
What are unacceptable trash items?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?