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Frequently Asked Questions

FAQs

Commercial

Why is construction debris excluded?
What are unacceptable trash items?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why does Ray's charge a fuel surcharge?
Can commercial containers be used for temporary use?
Does Ray's accept e-waste?
What material is unacceptable in commercial containers?
Can Ray's provide locking commercial containers?

Construction/Roll Off

Can the rolloff be set in the street?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How long am I able to keep the rolloff container?
Why does Ray's charge a fuel surcharge?
Is it necessary to for someone to be onsite for delivery or removal?
What size rolloff containers does Ray's provide?
What are unacceptable waste items for a roll-off dumpster?

Customer Service

How many facilities does Ray's have?
Does Ray's provide service on holidays?
Can I pay my bill online?
Why does Ray's charge a fuel surcharge?
Are you hiring?
Which facilities accept materials from the public?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Document Destruction

Are hanging files acceptable?
Can I bring my material to Ray's to be shredded?
Can material have paper clips or binder clips?
Is colored paper acceptable?
What size is my paper shredded into?
How much material will fit into a shred console?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?

Recycling

Why is e-waste restricted from going to the landfill?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Are wax or poly coated papers recyclable?
Does Ray's accept tires?
Does Ray's accept batteries? Are they recyclable?
Is there any e-waste that Ray's does not accept?
Is Styrofoam recyclable?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept medical waste?
Does Ray's accept e-waste?
What happens to the e-waste after Ray's collects it?
Can I recycle my pizza box? Is a little food soiled material ok?
What qualifies as electronic waste or e-waste?
Why are paper towels and napkins not recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Residential

How often will I be billed?
Do I have to use my own trash container?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's offer residential recycling?
What is considered a heavy and/or bulk item?
What are unacceptable trash items?
How do I sign up for service?
Does Ray's accept yard waste?
When do I need to have my trash and recycle to the curb?
What if I have large items or overages to be picked up?
What can I put in my curbside recycling?
Can I recycle my pizza box? Is a little food soiled material ok?
Why does Ray's charge a fuel surcharge?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's accept e-waste?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?