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Frequently Asked Questions

FAQs

Commercial

Can Ray's provide locking commercial containers?
How much does an extra pickup cost?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why is construction debris excluded?
Does Ray's still pick up if there is inclement weather?
What are unacceptable trash items?
Does Ray's accept e-waste?
What material is unacceptable in commercial containers?
Why does Ray's charge a fuel surcharge?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Can commercial containers be used for temporary use?

Construction/Roll Off

Is it necessary to for someone to be onsite for delivery or removal?
What size rolloff containers does Ray's provide?
How long am I able to keep the rolloff container?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What are unacceptable waste items for a roll-off dumpster?
Can the rolloff be set in the street?

Customer Service

Are you hiring?
Why does Ray's charge a fuel surcharge?
Can I pay my bill online?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Which facilities accept materials from the public?
Does Ray's provide service on holidays?
How many facilities does Ray's have?

Document Destruction

Can I bring my material to Ray's to be shredded?
Are hanging files acceptable?
How much material will fit into a shred console?
Why does Ray's charge a fuel surcharge?
Can material have paper clips or binder clips?
Is colored paper acceptable?
Does Ray's shred blueprints?
What size is my paper shredded into?

Recycling

Is Styrofoam recyclable?
Does Ray's accept tires?
Does Ray's accept batteries? Are they recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Why are paper towels and napkins not recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Are wax or poly coated papers recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
What happens to the e-waste after Ray's collects it?
Does Ray's accept medical waste?
What qualifies as electronic waste or e-waste?
Is there any e-waste that Ray's does not accept?
Why is e-waste restricted from going to the landfill?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept e-waste?

Residential

How often will I be billed?
Does Ray's accept yard waste?
What if I have large items or overages to be picked up?
Can I recycle my pizza box? Is a little food soiled material ok?
What can I put in my curbside recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's still pick up if there is inclement weather?
How much does an extra pickup cost?
What are unacceptable trash items?
Why does Ray's charge a fuel surcharge?
Do I have to use my own trash container?
How do I sign up for service?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
When do I need to have my trash and recycle to the curb?
Does Ray's accept e-waste?
What is considered a heavy and/or bulk item?
Does Ray's offer residential recycling?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?