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Frequently Asked Questions

FAQs

Commercial

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What are unacceptable trash items?
Can commercial containers be used for temporary use?
Does Ray's still pick up if there is inclement weather?
Why is construction debris excluded?
How much does an extra pickup cost?
Can Ray's provide locking commercial containers?
What material is unacceptable in commercial containers?
Does Ray's accept e-waste?
Why does Ray's charge a fuel surcharge?
My driver always services my account by a certain time. If he is late does that mean he missed me?

Construction/Roll Off

What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
Is it necessary to for someone to be onsite for delivery or removal?
Can the rolloff be set in the street?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How long am I able to keep the rolloff container?
Why does Ray's charge a fuel surcharge?

Customer Service

Which facilities accept materials from the public?
How many facilities does Ray's have?
Why does Ray's charge a fuel surcharge?
Can I pay my bill online?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's provide service on holidays?
Are you hiring?

Document Destruction

What size is my paper shredded into?
Are hanging files acceptable?
Can material have paper clips or binder clips?
Is colored paper acceptable?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?
Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?

Recycling

What qualifies as electronic waste or e-waste?
Does Ray's accept fluorescent light bulbs?
Why are paper towels and napkins not recyclable?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept tires?
Is Styrofoam recyclable?
Why is e-waste restricted from going to the landfill?
Does Ray's accept e-waste?
Are wax or poly coated papers recyclable?
What happens to the e-waste after Ray's collects it?
Does Ray's accept medical waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I recycle the ream wrapper that the copier paper is packaged in?
Is there any e-waste that Ray's does not accept?
Does Ray's accept batteries? Are they recyclable?

Residential

What are unacceptable trash items?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's still pick up if there is inclement weather?
What if I have large items or overages to be picked up?
Does Ray's offer residential recycling?
How much does an extra pickup cost?
When do I need to have my trash and recycle to the curb?
How often will I be billed?
How do I sign up for service?
What is considered a heavy and/or bulk item?
Do I have to use my own trash container?
Why does Ray's charge a fuel surcharge?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept yard waste?
What can I put in my curbside recycling?
Does Ray's accept e-waste?
My driver always services my account by a certain time. If he is late does that mean he missed me?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?