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Frequently Asked Questions

FAQs

Commercial

What material is unacceptable in commercial containers?
What are unacceptable trash items?
Can commercial containers be used for temporary use?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why is construction debris excluded?
Can Ray's provide locking commercial containers?
Does Ray's accept e-waste?
How much does an extra pickup cost?
Why does Ray's charge a fuel surcharge?
Does Ray's still pick up if there is inclement weather?

Construction/Roll Off

How long am I able to keep the rolloff container?
Is it necessary to for someone to be onsite for delivery or removal?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What size rolloff containers does Ray's provide?
Can the rolloff be set in the street?
Why does Ray's charge a fuel surcharge?
What are unacceptable waste items for a roll-off dumpster?

Customer Service

Are you hiring?
Which facilities accept materials from the public?
Does Ray's provide service on holidays?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I pay my bill online?
How many facilities does Ray's have?
Why does Ray's charge a fuel surcharge?

Document Destruction

Why does Ray's charge a fuel surcharge?
What size is my paper shredded into?
Can material have paper clips or binder clips?
Is colored paper acceptable?
Does Ray's shred blueprints?
Are hanging files acceptable?
Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?

Recycling

What happens to the e-waste after Ray's collects it?
Are wax or poly coated papers recyclable?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept e-waste?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Why is e-waste restricted from going to the landfill?
Is Styrofoam recyclable?
Does Ray's accept tires?
Does Ray's accept medical waste?
Can I recycle the ream wrapper that the copier paper is packaged in?
Why are paper towels and napkins not recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Is there any e-waste that Ray's does not accept?
What qualifies as electronic waste or e-waste?
Does Ray's accept batteries? Are they recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Residential

What are unacceptable trash items?
When do I need to have my trash and recycle to the curb?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Can I recycle my pizza box? Is a little food soiled material ok?
What can I put in my curbside recycling?
Does Ray's accept e-waste?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
What is considered a heavy and/or bulk item?
How do I sign up for service?
Do I have to use my own trash container?
What if I have large items or overages to be picked up?
Does Ray's offer residential recycling?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
How often will I be billed?
Does Ray's accept yard waste?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?