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Frequently Asked Questions

FAQs

Commercial

Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What are unacceptable trash items?
Can commercial containers be used for temporary use?
Does Ray's still pick up if there is inclement weather?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why is construction debris excluded?
How much does an extra pickup cost?
Does Ray's accept e-waste?
What material is unacceptable in commercial containers?
Can Ray's provide locking commercial containers?

Construction/Roll Off

Why does Ray's charge a fuel surcharge?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How long am I able to keep the rolloff container?
Can the rolloff be set in the street?
Is it necessary to for someone to be onsite for delivery or removal?

Customer Service

Which facilities accept materials from the public?
How many facilities does Ray's have?
Does Ray's provide service on holidays?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I pay my bill online?
Are you hiring?

Document Destruction

Is colored paper acceptable?
Why does Ray's charge a fuel surcharge?
What size is my paper shredded into?
Can I bring my material to Ray's to be shredded?
Can material have paper clips or binder clips?
How much material will fit into a shred console?
Are hanging files acceptable?
Does Ray's shred blueprints?

Recycling

Does Ray's accept fluorescent light bulbs?
Is Styrofoam recyclable?
Are wax or poly coated papers recyclable?
Is there any e-waste that Ray's does not accept?
Why is e-waste restricted from going to the landfill?
What happens to the e-waste after Ray's collects it?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept e-waste?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept medical waste?
What qualifies as electronic waste or e-waste?
Does Ray's accept tires?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I recycle the ream wrapper that the copier paper is packaged in?
Can I recycle my pizza box? Is a little food soiled material ok?
Why are paper towels and napkins not recyclable?

Residential

What if I have large items or overages to be picked up?
What can I put in my curbside recycling?
Can I recycle my pizza box? Is a little food soiled material ok?
What is considered a heavy and/or bulk item?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's still pick up if there is inclement weather?
Do I have to use my own trash container?
Does Ray's accept e-waste?
What are unacceptable trash items?
How do I sign up for service?
When do I need to have my trash and recycle to the curb?
How often will I be billed?
Does Ray's offer residential recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How much does an extra pickup cost?
Does Ray's accept yard waste?
Why does Ray's charge a fuel surcharge?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?