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Frequently Asked Questions

FAQs

Commercial

Why is construction debris excluded?
Why does Ray's charge a fuel surcharge?
What are unacceptable trash items?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Can commercial containers be used for temporary use?
What material is unacceptable in commercial containers?
How much does an extra pickup cost?
Can Ray's provide locking commercial containers?
Does Ray's still pick up if there is inclement weather?
Does Ray's accept e-waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Construction/Roll Off

Can the rolloff be set in the street?
Is it necessary to for someone to be onsite for delivery or removal?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How long am I able to keep the rolloff container?
Why does Ray's charge a fuel surcharge?

Customer Service

How many facilities does Ray's have?
Can I pay my bill online?
Does Ray's provide service on holidays?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Are you hiring?
Why does Ray's charge a fuel surcharge?
Which facilities accept materials from the public?

Document Destruction

Why does Ray's charge a fuel surcharge?
Can I bring my material to Ray's to be shredded?
Is colored paper acceptable?
Does Ray's shred blueprints?
Are hanging files acceptable?
What size is my paper shredded into?
Can material have paper clips or binder clips?
How much material will fit into a shred console?

Recycling

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why are paper towels and napkins not recyclable?
Does Ray's accept fluorescent light bulbs?
Is there any e-waste that Ray's does not accept?
What qualifies as electronic waste or e-waste?
Does Ray's accept tires?
Is Styrofoam recyclable?
Does Ray's accept medical waste?
Does Ray's accept e-waste?
Can I recycle the ream wrapper that the copier paper is packaged in?
Can I recycle my pizza box? Is a little food soiled material ok?
Why is e-waste restricted from going to the landfill?
What happens to the e-waste after Ray's collects it?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept batteries? Are they recyclable?
Are wax or poly coated papers recyclable?

Residential

When do I need to have my trash and recycle to the curb?
Can I recycle my pizza box? Is a little food soiled material ok?
What is considered a heavy and/or bulk item?
How much does an extra pickup cost?
Why does Ray's charge a fuel surcharge?
What can I put in my curbside recycling?
Does Ray's offer residential recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How do I sign up for service?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's still pick up if there is inclement weather?
Do I have to use my own trash container?
Does Ray's accept yard waste?
Does Ray's accept e-waste?
How often will I be billed?
What if I have large items or overages to be picked up?
What are unacceptable trash items?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?