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Frequently Asked Questions

FAQs

Commercial

What are unacceptable trash items?
Can Ray's provide locking commercial containers?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Can commercial containers be used for temporary use?
Why is construction debris excluded?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?
How much does an extra pickup cost?
What material is unacceptable in commercial containers?
Why does Ray's charge a fuel surcharge?
Does Ray's still pick up if there is inclement weather?

Construction/Roll Off

What size rolloff containers does Ray's provide?
Is it necessary to for someone to be onsite for delivery or removal?
Can the rolloff be set in the street?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What are unacceptable waste items for a roll-off dumpster?
Why does Ray's charge a fuel surcharge?
How long am I able to keep the rolloff container?

Customer Service

How many facilities does Ray's have?
Can I pay my bill online?
Are you hiring?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's provide service on holidays?
Which facilities accept materials from the public?

Document Destruction

Is colored paper acceptable?
Can material have paper clips or binder clips?
Why does Ray's charge a fuel surcharge?
How much material will fit into a shred console?
Does Ray's shred blueprints?
Can I bring my material to Ray's to be shredded?
What size is my paper shredded into?
Are hanging files acceptable?

Recycling

Does Ray's accept e-waste?
Does Ray's accept medical waste?
Can I recycle the ream wrapper that the copier paper is packaged in?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept tires?
Does Ray's accept fluorescent light bulbs?
Why is e-waste restricted from going to the landfill?
Why are paper towels and napkins not recyclable?
Are wax or poly coated papers recyclable?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
What happens to the e-waste after Ray's collects it?
Is Styrofoam recyclable?
Is there any e-waste that Ray's does not accept?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What qualifies as electronic waste or e-waste?
Can I recycle my pizza box? Is a little food soiled material ok?

Residential

Does Ray's still pick up if there is inclement weather?
Do I have to use my own trash container?
Does Ray's offer residential recycling?
What can I put in my curbside recycling?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept yard waste?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How often will I be billed?
Does Ray's accept e-waste?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
How do I sign up for service?
What are unacceptable trash items?
What if I have large items or overages to be picked up?
When do I need to have my trash and recycle to the curb?
What is considered a heavy and/or bulk item?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?