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Frequently Asked Questions

FAQs

Commercial

Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's still pick up if there is inclement weather?
How much does an extra pickup cost?
What material is unacceptable in commercial containers?
What are unacceptable trash items?
Can commercial containers be used for temporary use?
Does Ray's accept e-waste?
Can Ray's provide locking commercial containers?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why is construction debris excluded?

Construction/Roll Off

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How long am I able to keep the rolloff container?
Can the rolloff be set in the street?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
Why does Ray's charge a fuel surcharge?
Is it necessary to for someone to be onsite for delivery or removal?

Customer Service

Does Ray's provide service on holidays?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Are you hiring?
Which facilities accept materials from the public?
Can I pay my bill online?
Why does Ray's charge a fuel surcharge?
How many facilities does Ray's have?

Document Destruction

Can material have paper clips or binder clips?
What size is my paper shredded into?
Can I bring my material to Ray's to be shredded?
Are hanging files acceptable?
Does Ray's shred blueprints?
Is colored paper acceptable?
How much material will fit into a shred console?
Why does Ray's charge a fuel surcharge?

Recycling

What qualifies as electronic waste or e-waste?
Does Ray's accept e-waste?
Why are paper towels and napkins not recyclable?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept batteries? Are they recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is Styrofoam recyclable?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept tires?
What happens to the e-waste after Ray's collects it?
Is there any e-waste that Ray's does not accept?
Why is e-waste restricted from going to the landfill?
Can I recycle the ream wrapper that the copier paper is packaged in?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept medical waste?
Are wax or poly coated papers recyclable?

Residential

Does Ray's accept e-waste?
Can I recycle my pizza box? Is a little food soiled material ok?
What are unacceptable trash items?
When do I need to have my trash and recycle to the curb?
Does Ray's still pick up if there is inclement weather?
Why does Ray's charge a fuel surcharge?
How do I sign up for service?
Does Ray's accept yard waste?
What if I have large items or overages to be picked up?
What can I put in my curbside recycling?
How much does an extra pickup cost?
Does Ray's offer residential recycling?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How often will I be billed?
Do I have to use my own trash container?
What is considered a heavy and/or bulk item?
My driver always services my account by a certain time. If he is late does that mean he missed me?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?