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Frequently Asked Questions

FAQs

Commercial

Why is construction debris excluded?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
Can commercial containers be used for temporary use?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Can Ray's provide locking commercial containers?
Does Ray's accept e-waste?
What material is unacceptable in commercial containers?
What are unacceptable trash items?

Construction/Roll Off

Is it necessary to for someone to be onsite for delivery or removal?
What size rolloff containers does Ray's provide?
What are unacceptable waste items for a roll-off dumpster?
How long am I able to keep the rolloff container?
Can the rolloff be set in the street?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Customer Service

Why does Ray's charge a fuel surcharge?
How many facilities does Ray's have?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I pay my bill online?
Which facilities accept materials from the public?
Are you hiring?
Does Ray's provide service on holidays?

Document Destruction

Are hanging files acceptable?
Can material have paper clips or binder clips?
Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?
Is colored paper acceptable?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?
What size is my paper shredded into?

Recycling

Why is e-waste restricted from going to the landfill?
Does Ray's accept tires?
What happens to the e-waste after Ray's collects it?
Are wax or poly coated papers recyclable?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept e-waste?
Why are paper towels and napkins not recyclable?
Is Styrofoam recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is there any e-waste that Ray's does not accept?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept fluorescent light bulbs?
What qualifies as electronic waste or e-waste?
Does Ray's accept medical waste?

Residential

Why does Ray's charge a fuel surcharge?
How do I sign up for service?
What are unacceptable trash items?
Does Ray's accept e-waste?
When do I need to have my trash and recycle to the curb?
Does Ray's accept yard waste?
Do I have to use my own trash container?
What if I have large items or overages to be picked up?
What can I put in my curbside recycling?
Does Ray's offer residential recycling?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's still pick up if there is inclement weather?
How often will I be billed?
How much does an extra pickup cost?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What is considered a heavy and/or bulk item?
Can I recycle my pizza box? Is a little food soiled material ok?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?