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Frequently Asked Questions

FAQs

Commercial

What are unacceptable trash items?
Can Ray's provide locking commercial containers?
Why is construction debris excluded?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's still pick up if there is inclement weather?
How much does an extra pickup cost?
Does Ray's accept e-waste?
Why does Ray's charge a fuel surcharge?
What material is unacceptable in commercial containers?
Can commercial containers be used for temporary use?

Construction/Roll Off

How long am I able to keep the rolloff container?
What are unacceptable waste items for a roll-off dumpster?
Why does Ray's charge a fuel surcharge?
What size rolloff containers does Ray's provide?
Can the rolloff be set in the street?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is it necessary to for someone to be onsite for delivery or removal?

Customer Service

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How many facilities does Ray's have?
Which facilities accept materials from the public?
Can I pay my bill online?
Does Ray's provide service on holidays?
Why does Ray's charge a fuel surcharge?
Are you hiring?

Document Destruction

Does Ray's shred blueprints?
Can material have paper clips or binder clips?
What size is my paper shredded into?
Why does Ray's charge a fuel surcharge?
Are hanging files acceptable?
How much material will fit into a shred console?
Is colored paper acceptable?
Can I bring my material to Ray's to be shredded?

Recycling

Does Ray's accept fluorescent light bulbs?
Does Ray's accept tires?
What happens to the e-waste after Ray's collects it?
Why is e-waste restricted from going to the landfill?
What qualifies as electronic waste or e-waste?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept batteries? Are they recyclable?
Is there any e-waste that Ray's does not accept?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?
Does Ray's accept medical waste?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Is Styrofoam recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Why are paper towels and napkins not recyclable?
Are wax or poly coated papers recyclable?

Residential

Do I have to use my own trash container?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What if I have large items or overages to be picked up?
Does Ray's offer residential recycling?
What are unacceptable trash items?
Does Ray's still pick up if there is inclement weather?
When do I need to have my trash and recycle to the curb?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What can I put in my curbside recycling?
Does Ray's accept e-waste?
How often will I be billed?
Can I recycle my pizza box? Is a little food soiled material ok?
What is considered a heavy and/or bulk item?
How do I sign up for service?
Does Ray's accept yard waste?
How much does an extra pickup cost?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?