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Frequently Asked Questions

FAQs

Commercial

Does Ray's still pick up if there is inclement weather?
Can commercial containers be used for temporary use?
Does Ray's accept e-waste?
How much does an extra pickup cost?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why does Ray's charge a fuel surcharge?
Why is construction debris excluded?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can Ray's provide locking commercial containers?
What material is unacceptable in commercial containers?
What are unacceptable trash items?

Construction/Roll Off

How long am I able to keep the rolloff container?
Why does Ray's charge a fuel surcharge?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
Can the rolloff be set in the street?
Is it necessary to for someone to be onsite for delivery or removal?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Customer Service

Which facilities accept materials from the public?
Does Ray's provide service on holidays?
Can I pay my bill online?
Are you hiring?
How many facilities does Ray's have?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Document Destruction

Can material have paper clips or binder clips?
Is colored paper acceptable?
Does Ray's shred blueprints?
Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?
What size is my paper shredded into?
Are hanging files acceptable?
Why does Ray's charge a fuel surcharge?

Recycling

Is Styrofoam recyclable?
Does Ray's accept medical waste?
Does Ray's accept fluorescent light bulbs?
Are wax or poly coated papers recyclable?
What qualifies as electronic waste or e-waste?
Does Ray's accept tires?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is there any e-waste that Ray's does not accept?
Why is e-waste restricted from going to the landfill?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Why are paper towels and napkins not recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
What happens to the e-waste after Ray's collects it?
Does Ray's accept e-waste?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept batteries? Are they recyclable?

Residential

Does Ray's offer residential recycling?
What is considered a heavy and/or bulk item?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Do I have to use my own trash container?
When do I need to have my trash and recycle to the curb?
Does Ray's accept e-waste?
How much does an extra pickup cost?
Why does Ray's charge a fuel surcharge?
How do I sign up for service?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept yard waste?
Does Ray's still pick up if there is inclement weather?
What if I have large items or overages to be picked up?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What can I put in my curbside recycling?
How often will I be billed?
What are unacceptable trash items?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?