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Frequently Asked Questions

FAQs

Commercial

Can Ray's provide locking commercial containers?
What material is unacceptable in commercial containers?
Why does Ray's charge a fuel surcharge?
What are unacceptable trash items?
Does Ray's accept e-waste?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why is construction debris excluded?
Can commercial containers be used for temporary use?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Construction/Roll Off

Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can the rolloff be set in the street?
What size rolloff containers does Ray's provide?
How long am I able to keep the rolloff container?
Is it necessary to for someone to be onsite for delivery or removal?
What are unacceptable waste items for a roll-off dumpster?

Customer Service

Can I pay my bill online?
Which facilities accept materials from the public?
Why does Ray's charge a fuel surcharge?
Does Ray's provide service on holidays?
How many facilities does Ray's have?
Are you hiring?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Document Destruction

Are hanging files acceptable?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?
Is colored paper acceptable?
Can material have paper clips or binder clips?
What size is my paper shredded into?
Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?

Recycling

Does Ray's accept e-waste?
What qualifies as electronic waste or e-waste?
What happens to the e-waste after Ray's collects it?
Are wax or poly coated papers recyclable?
Does Ray's accept medical waste?
Can I recycle my pizza box? Is a little food soiled material ok?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why is e-waste restricted from going to the landfill?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept batteries? Are they recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Is Styrofoam recyclable?
Is there any e-waste that Ray's does not accept?
Why are paper towels and napkins not recyclable?
Does Ray's accept tires?

Residential

My driver always services my account by a certain time. If he is late does that mean he missed me?
What is considered a heavy and/or bulk item?
Does Ray's accept e-waste?
What if I have large items or overages to be picked up?
How do I sign up for service?
How much does an extra pickup cost?
How often will I be billed?
Does Ray's still pick up if there is inclement weather?
Why does Ray's charge a fuel surcharge?
What are unacceptable trash items?
Do I have to use my own trash container?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
When do I need to have my trash and recycle to the curb?
What can I put in my curbside recycling?
Does Ray's offer residential recycling?
Does Ray's accept yard waste?
Can I recycle my pizza box? Is a little food soiled material ok?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?