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Frequently Asked Questions

FAQs

Commercial

My driver always services my account by a certain time. If he is late does that mean he missed me?
What material is unacceptable in commercial containers?
What are unacceptable trash items?
Can commercial containers be used for temporary use?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can Ray's provide locking commercial containers?
Does Ray's still pick up if there is inclement weather?
Why is construction debris excluded?
Does Ray's accept e-waste?

Construction/Roll Off

How long am I able to keep the rolloff container?
Is it necessary to for someone to be onsite for delivery or removal?
Can the rolloff be set in the street?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?

Customer Service

Which facilities accept materials from the public?
Are you hiring?
Does Ray's provide service on holidays?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
Can I pay my bill online?
How many facilities does Ray's have?

Document Destruction

Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?
Is colored paper acceptable?
Are hanging files acceptable?
Can material have paper clips or binder clips?
What size is my paper shredded into?

Recycling

Can I recycle the ream wrapper that the copier paper is packaged in?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept tires?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Are wax or poly coated papers recyclable?
Is Styrofoam recyclable?
Does Ray's accept medical waste?
What qualifies as electronic waste or e-waste?
Why are paper towels and napkins not recyclable?
Why is e-waste restricted from going to the landfill?
What happens to the e-waste after Ray's collects it?
Does Ray's accept batteries? Are they recyclable?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept e-waste?
Is there any e-waste that Ray's does not accept?

Residential

Does Ray's accept yard waste?
What if I have large items or overages to be picked up?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
When do I need to have my trash and recycle to the curb?
What is considered a heavy and/or bulk item?
How often will I be billed?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What can I put in my curbside recycling?
Does Ray's accept e-waste?
Does Ray's offer residential recycling?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Do I have to use my own trash container?
How do I sign up for service?
Can I recycle my pizza box? Is a little food soiled material ok?
What are unacceptable trash items?
Does Ray's still pick up if there is inclement weather?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?