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Frequently Asked Questions

FAQs

Commercial

Can Ray's provide locking commercial containers?
What material is unacceptable in commercial containers?
How much does an extra pickup cost?
Does Ray's accept e-waste?
Can commercial containers be used for temporary use?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why does Ray's charge a fuel surcharge?
Does Ray's still pick up if there is inclement weather?
Why is construction debris excluded?
What are unacceptable trash items?

Construction/Roll Off

Is it necessary to for someone to be onsite for delivery or removal?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
How long am I able to keep the rolloff container?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
Can the rolloff be set in the street?

Customer Service

Are you hiring?
Why does Ray's charge a fuel surcharge?
Can I pay my bill online?
Does Ray's provide service on holidays?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How many facilities does Ray's have?
Which facilities accept materials from the public?

Document Destruction

Can material have paper clips or binder clips?
Is colored paper acceptable?
How much material will fit into a shred console?
Why does Ray's charge a fuel surcharge?
Are hanging files acceptable?
What size is my paper shredded into?
Does Ray's shred blueprints?
Can I bring my material to Ray's to be shredded?

Recycling

Is Styrofoam recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept medical waste?
Does Ray's accept fluorescent light bulbs?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is there any e-waste that Ray's does not accept?
What qualifies as electronic waste or e-waste?
Does Ray's accept e-waste?
Why is e-waste restricted from going to the landfill?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept tires?
Are wax or poly coated papers recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
What happens to the e-waste after Ray's collects it?
Why are paper towels and napkins not recyclable?

Residential

Why does Ray's charge a fuel surcharge?
Does Ray's accept yard waste?
Does Ray's accept e-waste?
What is considered a heavy and/or bulk item?
Does Ray's still pick up if there is inclement weather?
How often will I be billed?
What if I have large items or overages to be picked up?
What are unacceptable trash items?
What can I put in my curbside recycling?
Does Ray's offer residential recycling?
How much does an extra pickup cost?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Do I have to use my own trash container?
When do I need to have my trash and recycle to the curb?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How do I sign up for service?
Can I recycle my pizza box? Is a little food soiled material ok?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?