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Frequently Asked Questions

FAQs

Commercial

Does Ray's still pick up if there is inclement weather?
What are unacceptable trash items?
What material is unacceptable in commercial containers?
How much does an extra pickup cost?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can Ray's provide locking commercial containers?
Why is construction debris excluded?
Can commercial containers be used for temporary use?
Why does Ray's charge a fuel surcharge?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's accept e-waste?

Construction/Roll Off

Can the rolloff be set in the street?
Is it necessary to for someone to be onsite for delivery or removal?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What size rolloff containers does Ray's provide?
What are unacceptable waste items for a roll-off dumpster?
How long am I able to keep the rolloff container?

Customer Service

Does Ray's provide service on holidays?
Which facilities accept materials from the public?
How many facilities does Ray's have?
Are you hiring?
Can I pay my bill online?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?

Document Destruction

Can I bring my material to Ray's to be shredded?
Why does Ray's charge a fuel surcharge?
Are hanging files acceptable?
Is colored paper acceptable?
Can material have paper clips or binder clips?
How much material will fit into a shred console?
What size is my paper shredded into?
Does Ray's shred blueprints?

Recycling

Does Ray's accept e-waste?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept fluorescent light bulbs?
Can I recycle the ream wrapper that the copier paper is packaged in?
Is there any e-waste that Ray's does not accept?
Are wax or poly coated papers recyclable?
What happens to the e-waste after Ray's collects it?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Why are paper towels and napkins not recyclable?
What qualifies as electronic waste or e-waste?
Does Ray's accept medical waste?
Does Ray's accept tires?
Is Styrofoam recyclable?
Why is e-waste restricted from going to the landfill?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Residential

Does Ray's accept yard waste?
Does Ray's offer residential recycling?
How much does an extra pickup cost?
What is considered a heavy and/or bulk item?
Do I have to use my own trash container?
Does Ray's accept e-waste?
Does Ray's still pick up if there is inclement weather?
When do I need to have my trash and recycle to the curb?
How do I sign up for service?
Why does Ray's charge a fuel surcharge?
What are unacceptable trash items?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How often will I be billed?
Can I recycle my pizza box? Is a little food soiled material ok?
What can I put in my curbside recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What if I have large items or overages to be picked up?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?