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Frequently Asked Questions

FAQs

Commercial

What material is unacceptable in commercial containers?
Does Ray's still pick up if there is inclement weather?
Why is construction debris excluded?
Can commercial containers be used for temporary use?
Why does Ray's charge a fuel surcharge?
Can Ray's provide locking commercial containers?
How much does an extra pickup cost?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?
What are unacceptable trash items?
My driver always services my account by a certain time. If he is late does that mean he missed me?

Construction/Roll Off

What size rolloff containers does Ray's provide?
How long am I able to keep the rolloff container?
What are unacceptable waste items for a roll-off dumpster?
Is it necessary to for someone to be onsite for delivery or removal?
Can the rolloff be set in the street?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Customer Service

Does Ray's provide service on holidays?
Can I pay my bill online?
How many facilities does Ray's have?
Which facilities accept materials from the public?
Are you hiring?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Document Destruction

Can I bring my material to Ray's to be shredded?
Does Ray's shred blueprints?
How much material will fit into a shred console?
Is colored paper acceptable?
Are hanging files acceptable?
Can material have paper clips or binder clips?
What size is my paper shredded into?
Why does Ray's charge a fuel surcharge?

Recycling

Does Ray's accept batteries? Are they recyclable?
Is Styrofoam recyclable?
Does Ray's accept medical waste?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept tires?
What qualifies as electronic waste or e-waste?
Why is e-waste restricted from going to the landfill?
Is there any e-waste that Ray's does not accept?
What happens to the e-waste after Ray's collects it?
Can I recycle the ream wrapper that the copier paper is packaged in?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Are wax or poly coated papers recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Why are paper towels and napkins not recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?

Residential

How do I sign up for service?
When do I need to have my trash and recycle to the curb?
What is considered a heavy and/or bulk item?
What if I have large items or overages to be picked up?
How often will I be billed?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's still pick up if there is inclement weather?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Do I have to use my own trash container?
Does Ray's offer residential recycling?
Does Ray's accept yard waste?
Does Ray's accept e-waste?
What are unacceptable trash items?
What can I put in my curbside recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?