Questions? Read our FAQs Pay Your Bill
Frequently Asked Questions

FAQs

Commercial

Why does Ray's charge a fuel surcharge?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's still pick up if there is inclement weather?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How much does an extra pickup cost?
Why is construction debris excluded?
Can commercial containers be used for temporary use?
What are unacceptable trash items?
Does Ray's accept e-waste?
What material is unacceptable in commercial containers?
Can Ray's provide locking commercial containers?

Construction/Roll Off

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What size rolloff containers does Ray's provide?
What are unacceptable waste items for a roll-off dumpster?
Is it necessary to for someone to be onsite for delivery or removal?
Why does Ray's charge a fuel surcharge?
Can the rolloff be set in the street?
How long am I able to keep the rolloff container?

Customer Service

How many facilities does Ray's have?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's provide service on holidays?
Which facilities accept materials from the public?
Can I pay my bill online?
Are you hiring?
Why does Ray's charge a fuel surcharge?

Document Destruction

Are hanging files acceptable?
Can I bring my material to Ray's to be shredded?
What size is my paper shredded into?
How much material will fit into a shred console?
Can material have paper clips or binder clips?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?
Is colored paper acceptable?

Recycling

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is Styrofoam recyclable?
What qualifies as electronic waste or e-waste?
Does Ray's accept e-waste?
Why are paper towels and napkins not recyclable?
Does Ray's accept medical waste?
Why is e-waste restricted from going to the landfill?
Does Ray's accept batteries? Are they recyclable?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept fluorescent light bulbs?
Is there any e-waste that Ray's does not accept?
What happens to the e-waste after Ray's collects it?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept tires?
Are wax or poly coated papers recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?

Residential

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How do I sign up for service?
How much does an extra pickup cost?
Why does Ray's charge a fuel surcharge?
Does Ray's accept e-waste?
What if I have large items or overages to be picked up?
How often will I be billed?
Does Ray's offer residential recycling?
What can I put in my curbside recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
When do I need to have my trash and recycle to the curb?
What are unacceptable trash items?
Do I have to use my own trash container?
Does Ray's still pick up if there is inclement weather?
Can I recycle my pizza box? Is a little food soiled material ok?
What is considered a heavy and/or bulk item?
Does Ray's accept yard waste?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?