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Frequently Asked Questions

FAQs

Commercial

Can commercial containers be used for temporary use?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What material is unacceptable in commercial containers?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
Does Ray's accept e-waste?
Why is construction debris excluded?
Why does Ray's charge a fuel surcharge?
Can Ray's provide locking commercial containers?
What are unacceptable trash items?
My driver always services my account by a certain time. If he is late does that mean he missed me?

Construction/Roll Off

Is it necessary to for someone to be onsite for delivery or removal?
Can the rolloff be set in the street?
What size rolloff containers does Ray's provide?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
How long am I able to keep the rolloff container?
What are unacceptable waste items for a roll-off dumpster?

Customer Service

Why does Ray's charge a fuel surcharge?
Can I pay my bill online?
Are you hiring?
Which facilities accept materials from the public?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's provide service on holidays?
How many facilities does Ray's have?

Document Destruction

How much material will fit into a shred console?
Are hanging files acceptable?
Can I bring my material to Ray's to be shredded?
Why does Ray's charge a fuel surcharge?
Can material have paper clips or binder clips?
Does Ray's shred blueprints?
Is colored paper acceptable?
What size is my paper shredded into?

Recycling

Does Ray's accept tires?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept batteries? Are they recyclable?
Are wax or poly coated papers recyclable?
Does Ray's accept medical waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?
Is Styrofoam recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
What qualifies as electronic waste or e-waste?
Does Ray's accept fluorescent light bulbs?
Why is e-waste restricted from going to the landfill?
What happens to the e-waste after Ray's collects it?
Is there any e-waste that Ray's does not accept?
Why are paper towels and napkins not recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?

Residential

What is considered a heavy and/or bulk item?
Does Ray's still pick up if there is inclement weather?
Does Ray's accept yard waste?
Do I have to use my own trash container?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What if I have large items or overages to be picked up?
Why does Ray's charge a fuel surcharge?
What are unacceptable trash items?
Does Ray's accept e-waste?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's offer residential recycling?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What can I put in my curbside recycling?
How do I sign up for service?
When do I need to have my trash and recycle to the curb?
How often will I be billed?
How much does an extra pickup cost?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?