Commercial
Can Ray's provide locking commercial containers?
Yes, frontload containers can be provided with a lock bar and padlock while rearload containers can be secured with a chain and padlock. Ray's will provide the padlock and 2 keys. Fees apply.
What material is unacceptable in commercial containers?
Hazardous waste, dirt, construction debris, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, cooking oil, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, oils mixed with solvents and gasoline, antifreeze, petroleum-contaminated soil/lead paint chips, tires, car batteries, rechargeable batteries, computers, monitors, televisions, microwaves, fluorescent tubes, florescent light bulbs including CFL's, railroad ties, medical waste, asbestos, barrels, and any liquids.
Why does Ray's charge a fuel surcharge?
Ray's bases our fuel surcharge (FSC) on the Department of Energy Index for the Midwest. Ray's was very slow to implement a FSC when diesel prices rose and managed to avoid a FSC until 2010. The FSC that has been implemented does NOT cover the entire cost of fuel. This small portion only allows Ray's to continue offering our customers the most competitive pricing possible without compromising service. Ray's continues to monitor the ever fluctuating fuel prices and adjust as needed.
What are unacceptable trash items?
Hazardous waste, dirt, construction debris, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, cooking oil, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, oils mixed with solvents and gasoline, antifreeze, petroleum-contaminated soil/lead paint chips, tires, car batteries, rechargeable batteries, computers, monitors, televisions, microwaves, fluorescent tubes, florescent light bulbs including CFL's, railroad ties, medical waste, asbestos, barrels, and any liquids.
Does Ray's accept e-waste?
Yes, e-waste or electronic waste may be scheduled for a separate collection from your regular trash. Fees apply.
How much does an extra pickup cost?
Extra service charges vary based on type of waste, geographic area and the timeliness of the request. It is our desire to provide the best service possible for the most reasonable rate.
Does Ray's still pick up if there is inclement weather?
Ray's operates our collection services independent of school closings, other waste hauler closings or the City of Indianapolis. We make every effort to complete collections but reserve the right to operate on a delay when the safety of our employees is at risk. Any delays or cancellations will be posted on our website, Facebook and Twitter. Be sure to follow us on Facebook and Twitter for the most up-to-date information.
My driver always services my account by a certain time. If he is late does that mean he missed me?
We ask that all trash be set out by 6:30am on your day of service. Although many of our drivers are consistent with the timing of their routes, many factors can affect when we service your home. Route changes, weather delays, truck or equipment issues, vacations/sick days which involve different drivers on routes are just a few examples of why we may be early or delayed in servicing your home. If you have not received service by 5pm on your scheduled day of service, please contact our office.
Why is construction debris excluded?
Construction debris is not easily compacted by commercial route trucks and some materials can actually damage the compactor inside the truck. Construction debris is often heavy and can cause the container to be to heavy to service safely. If you are in need of a container for construction debris or uncompactable items such as wood, metal, concrete, blocks, bricks, etc. please request a construction rolloff container through our rolloff contact form.
Can commercial containers be used for temporary use?
Commercial containers can be set for temporary events, however additional delivery and removal fees apply.
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Event boxes are available at a cost of $5 each plus tax. We do not provide the liners. If a liner is desired we have found that the large 55 gallon liners work best. The boxes can be easily reused so we recommend unfolding them and storing them until your next event. Event boxes can only be picked up from the following convenient Ray's locations: 334 Recycle, Ray's Recycle, Ray's Indianapolis Recycling and White River. Boxes may be delivered for an additional fee.
Construction/Roll Off
Why does Ray's charge a fuel surcharge?
Ray's bases our fuel surcharge (FSC) on the Department of Energy Index for the Midwest. Ray's was very slow to implement a FSC when diesel prices rose and managed to avoid a FSC until 2010. The FSC that has been implemented does NOT cover the entire cost of fuel. This small portion only allows Ray's to continue offering our customers the most competitive pricing possible without compromising service. Ray's continues to monitor the ever fluctuating fuel prices and adjust as needed.
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Event boxes are available at a cost of $5 each plus tax. We do not provide the liners. If a liner is desired we have found that the large 55 gallon liners work best. The boxes can be easily reused so we recommend unfolding them and storing them until your next event. Event boxes can only be picked up from the following convenient Ray's locations: 334 Recycle, Ray's Recycle, Ray's Indianapolis Recycling and White River. Boxes may be delivered for an additional fee.
Can the rolloff be set in the street?
Most Cities/Towns require permits or approval before a rolloff can be set in the street. The homeowner or business must supply a copy of the permit or approval to Ray's before we will set a rolloff.
What size rolloff containers does Ray's provide?
Ray's carries 10, 15, 20, 30 and 40 yard roll off containers.
How long am I able to keep the rolloff container?
Rolloff containers are based on 7 days of use. If you need to use the container for longer than 7 days additional fees apply. Please contact us through our Rolloff contact form for more details.
Is it necessary to for someone to be onsite for delivery or removal?
It is not necessary to have someone onsite for delivery or removal of the container. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the container in the safest accessible area when delivering the container. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if equipment is inaccessible customer is subject to additional pick-up charges.
What are unacceptable waste items for a roll-off dumpster?
Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the container; nothing can be sticking out of the top. Customer is liable for all materials contained within the dumpster. Please contact our office by calling (317) 539-2024 or submit an inquiry from our contact us page to learn more. If you submit an inquiry online please allow 24 hours to process the inquiry.
Customer Service
Can I pay my bill online?
Yes, simply click on the icon in the top right-hand corner of the screen. We also offer Autopay which can be arranged by utilizing the
contact us form or calling (317) 539-2024.
Which facilities accept materials from the public?
Farnsworth Metal Recycling and Ray's Recycle accepts both ferrous and non-ferrous metals from the public as well as cardboard. There is a 100 pound minimum for cardboard.
Why does Ray's charge a fuel surcharge?
Ray's bases our fuel surcharge (FSC) on the Department of Energy Index for the Midwest. Ray's was very slow to implement a FSC when diesel prices rose and managed to avoid a FSC until 2010. The FSC that has been implemented does NOT cover the entire cost of fuel. This small portion only allows Ray's to continue offering our customers the most competitive pricing possible without compromising service. Ray's continues to monitor the ever fluctuating fuel prices and adjust as needed.
Does Ray's provide service on holidays?
Ray's provides service on all holidays except Christmas Day and New Year's Day. On these two holiday's we run a one-day delay for the remainder of the holiday week. Some exceptions do apply. If you live within one of the contracted service areas, please refer to your specific community schedule on your City/Town website or the specific link on the Ray's website located in the menu above.
How many facilities does Ray's have?
Ray's owns and operates 8 facilities that allows us to service customers throughout central Indiana.
Are you hiring?
For employment opportunities, please call our employment hotline at (317) 539-9836. Applications can be submitted online by clicking the
employment link.
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Event boxes are available at a cost of $5 each plus tax. We do not provide the liners. If a liner is desired we have found that the large 55 gallon liners work best. The boxes can be easily reused so we recommend unfolding them and storing them until your next event. Event boxes can only be picked up from the following convenient Ray's locations: 334 Recycle, Ray's Recycle, Ray's Indianapolis Recycling and White River. Boxes may be delivered for an additional fee.
Document Destruction
Are hanging files acceptable?
Hanging folders and binder clips must be removed. Staples and paperclips are acceptable.
Does Ray's shred blueprints?
Yes.
Why does Ray's charge a fuel surcharge?
Ray's bases our fuel surcharge (FSC) on the Department of Energy Index for the Midwest. Ray's was very slow to implement a FSC when diesel prices rose and managed to avoid a FSC until 2010. The FSC that has been implemented does NOT cover the entire cost of fuel. This small portion only allows Ray's to continue offering our customers the most competitive pricing possible without compromising service. Ray's continues to monitor the ever fluctuating fuel prices and adjust as needed.
Is colored paper acceptable?
Colored paper is acceptable especially the lighter bleachable colors like Post It notes and NCR forms.
Can material have paper clips or binder clips?
Discarded paper can have the normal amount of paper clips and staples. These are generally recovered at the paper mill.
What size is my paper shredded into?
Paper is shredded into strips 5/8 of an inch or less by 2 inches or less in length. A little smaller than your little finger.
Can I bring my material to Ray's to be shredded?
No, our shredding trucks are mobile which means we come to you. This ensures your material is handled with the utmost security and efficiency.
How much material will fit into a shred console?
On average around 70 to 100 pounds will fit into a console.
Recycling
Does Ray's accept e-waste?
Yes, e-waste or electronic waste may be scheduled for a separate collection from your regular trash. Fees apply.
What qualifies as electronic waste or e-waste?
Televisions, computer monitors, computers (including desktops, laptops and tablets), E-readers, fax machines, peripherals (including keyboards, mice, external hard drives, printers, all-in-one printers/scanners/copiers, projectors and any other devices that are sold exclusively for external use with a computer and provide input into or output from a computer), DVD players (including gaming systems that are able to play DVDs), digital photo frames, digital media players, iPods/MP3 players, camcorders/cameras, DVR/TiVo devices (including cable boxes and satellite boxes, but not satellite dishes) and portable GPS navigation systems.
What happens to the e-waste after Ray's collects it?
E-Waste is processed or disassembled into basic components that can be recycled. Any remaining hazardous materials are disposed of responsibly.
Are wax or poly coated papers recyclable?
Wax coated paper is not very common anymore but poly coated paper is becoming very popular. This is very similar to the ream wrapper answer above. The wax or poly (or anything else) creates a barrier that prevents the absorption process at the recycle paper mill. GLOSSY paper is recyclable! Wax or Poly coated are Not to be confused with slick or glossy coated papers that are very recyclable.
Does Ray's accept medical waste?
No.
Can I recycle my pizza box? Is a little food soiled material ok?
Food soiled materials are always a challenge because the food material represents chemistry that may affect the recycle process. A little grease in the pizza box is ok. CLEAN PIZZA BOXES ARE RECYCLEABLE as long as they do not contain leftovers, food waste or other non-paper items such as dipping sauce containers, peppers or leftover pizza crust. Most pizza boxes have an inner sheet that can be tossed out with the food scraps and the mostly clean box can be easily recycled. This is true of most food containers too. If there is excessive residual product left in the container, dispose of it in the trash.
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Event boxes are available at a cost of $5 each plus tax. We do not provide the liners. If a liner is desired we have found that the large 55 gallon liners work best. The boxes can be easily reused so we recommend unfolding them and storing them until your next event. Event boxes can only be picked up from the following convenient Ray's locations: 334 Recycle, Ray's Recycle, Ray's Indianapolis Recycling and White River. Boxes may be delivered for an additional fee.
Why is e-waste restricted from going to the landfill?
The Indiana regulation affecting electronic waste (e-waste) went into effect as of January 1st, 2011, prohibiting Indiana households, public schools and small businesses from disposing of e-waste with their regular trash.
Does Ray's accept fluorescent light bulbs?
No, florescent bulbs and ballast are classified as Universal Waste, unless the bulb has green ends or has green printing from the manufacturer which indicates the bulb passes the mercury test in which case they can be included with the regular waste.
Does Ray's accept batteries? Are they recyclable?
Batteries are not all created equal. Some batteries such as car batteries and rechargeable batteries should be treated as Household hazardous waste and taken to an appropriate event or licensed facility. Regular "C", "D", "AA", and "AAA" varieties can be discarded with the normal household trash.
Can I recycle the ream wrapper that the copier paper is packaged in?
Generally not. The reason is that these wrappers are treated with a moisture resistant coating to protect the copier paper from getting wet during transport or storage. Even humidity can affect the paper so these wrappers serve an important function. The recycle challenge is created because the moisture barrier on the wrapper prevents water absorption at the recycle paper mill so it can be re-pulped into new paper. The short answer, if it’s been waterproofed then it will not breakdown in water.
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Unfortunately all glass is not created equal. The same qualities that makes some glass good for cooking and lighting is what prevents it from inclusion in a standard program. the heated resistant characteristics prevents the glass from re-melting at the same temperature as bottle glass. Imagine if you were melting glass for recycling and not all of the glass melted. The task of recovering the molten glass becomes impossible. Dissimilar characteristics in windows and mirrors prevent the same challenge when mixed with food and beverage bottle glass. Many of us first encountered this in High School Chemistry. Lab glass presents the same heat resistant quality. These other types of Glass are often recyclable but cannot be mixed with regular bottle glass.
Is Styrofoam recyclable?
Styrofoam is actually a product name owned by one of the big chemical companies and the name is often misused to identify many grades of Expanded PolyStyrene or EPS. Ray's only accepts EPS from approved generators. The various varieties of cups, take out boxes and food packaging are not acceptable in the current Ray's programs.
Is there any e-waste that Ray's does not accept?
Ray's does not accept the very large furniture style TV's that were often called console units. We don’t see many of these anymore but these contain too much non-recoverable material. Also not acceptable are units containing batteries due to the potential hazard of the battery, all batteries must be removed prior to recycling.
Why are paper towels and napkins not recyclable?
Paper towels and napkins are not recyclable with traditional materials because the fiber length is too short, they are often contaminated with food or personal care products. They can be composted in some cases where the quantity warrants collection.
Does Ray's accept tires?
Yes, Ray's can dispose of tires if they are quartered into four similarly sized pieces. Another acceptable method is to cut out the sidewalls and cut the tread into, again leaving roughly four equal size pieces. Whole tires incur additional charges.
Residential
My driver always services my account by a certain time. If he is late does that mean he missed me?
We ask that all trash be set out by 6:30am on your day of service. Although many of our drivers are consistent with the timing of their routes, many factors can affect when we service your home. Route changes, weather delays, truck or equipment issues, vacations/sick days which involve different drivers on routes are just a few examples of why we may be early or delayed in servicing your home. If you have not received service by 5pm on your scheduled day of service, please contact our office.
What is considered a heavy and/or bulk item?
Large items outside of your regular household trash are considered heavy or bulk items. Examples include couches, furniture, bicycles, large toys, stoves, washers, dryers and other large appliances. Freon containing large appliances must have the freon removed by a licensed technician and the appliance must be tagged.
Does Ray's accept e-waste?
Yes, e-waste or electronic waste may be scheduled for a separate collection from your regular trash. Fees apply.
What if I have large items or overages to be picked up?
If you have an item that is larger than your regular household trash or items that do not fit within the bag limit, please contact our office at 317-539-2024 to schedule pick up.
How do I sign up for service?
Signing up for service is as easy as submitting a request through the
residential contact form or by calling our office at 317-539-2024.
How much does an extra pickup cost?
Extra service charges vary based on type of waste, geographic area and the timeliness of the request. It is our desire to provide the best service possible for the most reasonable rate.
How often will I be billed?
Ray's invoices quarterly or yearly for residential collection.
Does Ray's still pick up if there is inclement weather?
Ray's operates our collection services independent of school closings, other waste hauler closings or the City of Indianapolis. We make every effort to complete collections but reserve the right to operate on a delay when the safety of our employees is at risk. Any delays or cancellations will be posted on our website, Facebook and Twitter. Be sure to follow us on Facebook and Twitter for the most up-to-date information.
Why does Ray's charge a fuel surcharge?
Ray's bases our fuel surcharge (FSC) on the Department of Energy Index for the Midwest. Ray's was very slow to implement a FSC when diesel prices rose and managed to avoid a FSC until 2010. The FSC that has been implemented does NOT cover the entire cost of fuel. This small portion only allows Ray's to continue offering our customers the most competitive pricing possible without compromising service. Ray's continues to monitor the ever fluctuating fuel prices and adjust as needed.
What are unacceptable trash items?
Hazardous waste, dirt, construction debris, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, cooking oil, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, oils mixed with solvents and gasoline, antifreeze, petroleum-contaminated soil/lead paint chips, tires, car batteries, rechargeable batteries, computers, monitors, televisions, microwaves, fluorescent tubes, florescent light bulbs including CFL's, railroad ties, medical waste, asbestos, barrels, and any liquids.
Do I have to use my own trash container?
No, you can request through our residential contact form or call our office at 317-539-2024 to rent one of our heavy duty 96 gallon carts.
Click here to request a cart.How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Event boxes are available at a cost of $5 each plus tax. We do not provide the liners. If a liner is desired we have found that the large 55 gallon liners work best. The boxes can be easily reused so we recommend unfolding them and storing them until your next event. Event boxes can only be picked up from the following convenient Ray's locations: 334 Recycle, Ray's Recycle, Ray's Indianapolis Recycling and White River. Boxes may be delivered for an additional fee.
When do I need to have my trash and recycle to the curb?
We ask that all materials be placed at the curb no later than 6:30am on your day of collection.
What can I put in my curbside recycling?
Plastic containers #1-#7 (excluding Styrofoam), cardboard, paper, newspaper, magazines, cartons, aluminum cans, and food and beverage containers. Please refer to our
recycle guideline form. If you have any questions regarding if a certain item is acceptable, please submit a request through our
residential contact form.
Does Ray's offer residential recycling?
Yes, we offer curbside residential recycling in most areas. Please submit an online
contact form to inquire or call our office a 317-539-2024.
Click here to contact usDoes Ray's accept yard waste?
Yes, yard waste is acceptable within your accepted bag limit with your regular curbside trash. Small twigs and limbs need to be bundled manageable, no longer than 4 ft. in length. Some exceptions do apply. If you live within one of the contracted service areas, please refer to your specific
community link on the Ray's website for requirements or restrictions.
Can I recycle my pizza box? Is a little food soiled material ok?
Food soiled materials are always a challenge because the food material represents chemistry that may affect the recycle process. A little grease in the pizza box is ok. CLEAN PIZZA BOXES ARE RECYCLEABLE as long as they do not contain leftovers, food waste or other non-paper items such as dipping sauce containers, peppers or leftover pizza crust. Most pizza boxes have an inner sheet that can be tossed out with the food scraps and the mostly clean box can be easily recycled. This is true of most food containers too. If there is excessive residual product left in the container, dispose of it in the trash.
