Questions? Read our FAQs Pay Your Bill
Frequently Asked Questions

FAQs

Commercial

My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's still pick up if there is inclement weather?
Can Ray's provide locking commercial containers?
How much does an extra pickup cost?
Does Ray's accept e-waste?
Can commercial containers be used for temporary use?
What material is unacceptable in commercial containers?
Why is construction debris excluded?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What are unacceptable trash items?

Construction/Roll Off

How long am I able to keep the rolloff container?
What are unacceptable waste items for a roll-off dumpster?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can the rolloff be set in the street?
Why does Ray's charge a fuel surcharge?
Is it necessary to for someone to be onsite for delivery or removal?
What size rolloff containers does Ray's provide?

Customer Service

Can I pay my bill online?
Are you hiring?
Does Ray's provide service on holidays?
Why does Ray's charge a fuel surcharge?
Which facilities accept materials from the public?
How many facilities does Ray's have?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?

Document Destruction

Is colored paper acceptable?
Does Ray's shred blueprints?
What size is my paper shredded into?
How much material will fit into a shred console?
Why does Ray's charge a fuel surcharge?
Can material have paper clips or binder clips?
Are hanging files acceptable?
Can I bring my material to Ray's to be shredded?

Recycling

Can I recycle the ream wrapper that the copier paper is packaged in?
Does Ray's accept batteries? Are they recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Are wax or poly coated papers recyclable?
Does Ray's accept e-waste?
Does Ray's accept tires?
Does Ray's accept medical waste?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept fluorescent light bulbs?
Is there any e-waste that Ray's does not accept?
Is Styrofoam recyclable?
Why are paper towels and napkins not recyclable?
What happens to the e-waste after Ray's collects it?
Why is e-waste restricted from going to the landfill?
What qualifies as electronic waste or e-waste?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?

Residential

Does Ray's still pick up if there is inclement weather?
How do I sign up for service?
What can I put in my curbside recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
What are unacceptable trash items?
What if I have large items or overages to be picked up?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How often will I be billed?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept yard waste?
How much does an extra pickup cost?
Does Ray's accept e-waste?
When do I need to have my trash and recycle to the curb?
What is considered a heavy and/or bulk item?
Do I have to use my own trash container?
Does Ray's offer residential recycling?
Why does Ray's charge a fuel surcharge?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?