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Frequently Asked Questions

FAQs

Commercial

Does Ray's still pick up if there is inclement weather?
Can Ray's provide locking commercial containers?
Why does Ray's charge a fuel surcharge?
What material is unacceptable in commercial containers?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why is construction debris excluded?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can commercial containers be used for temporary use?
What are unacceptable trash items?
Does Ray's accept e-waste?
How much does an extra pickup cost?

Construction/Roll Off

What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
How long am I able to keep the rolloff container?
Can the rolloff be set in the street?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Is it necessary to for someone to be onsite for delivery or removal?
Why does Ray's charge a fuel surcharge?

Customer Service

Which facilities accept materials from the public?
Can I pay my bill online?
Are you hiring?
Why does Ray's charge a fuel surcharge?
Does Ray's provide service on holidays?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How many facilities does Ray's have?

Document Destruction

What size is my paper shredded into?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?
Is colored paper acceptable?
Are hanging files acceptable?
Can material have paper clips or binder clips?
Can I bring my material to Ray's to be shredded?
How much material will fit into a shred console?

Recycling

Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept medical waste?
Can I recycle the ream wrapper that the copier paper is packaged in?
What happens to the e-waste after Ray's collects it?
Is Styrofoam recyclable?
Why is e-waste restricted from going to the landfill?
Is there any e-waste that Ray's does not accept?
Does Ray's accept batteries? Are they recyclable?
Are wax or poly coated papers recyclable?
Why are paper towels and napkins not recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept tires?
Does Ray's accept fluorescent light bulbs?
What qualifies as electronic waste or e-waste?
Does Ray's accept e-waste?

Residential

What can I put in my curbside recycling?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Does Ray's offer residential recycling?
How do I sign up for service?
Why does Ray's charge a fuel surcharge?
What is considered a heavy and/or bulk item?
Does Ray's still pick up if there is inclement weather?
What are unacceptable trash items?
How often will I be billed?
Does Ray's accept yard waste?
Does Ray's accept e-waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What if I have large items or overages to be picked up?
Do I have to use my own trash container?
When do I need to have my trash and recycle to the curb?
Can I recycle my pizza box? Is a little food soiled material ok?
How much does an extra pickup cost?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?