Questions? Read our FAQs Pay Your Bill
Frequently Asked Questions

FAQs

Commercial

My driver always services my account by a certain time. If he is late does that mean he missed me?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why is construction debris excluded?
Why does Ray's charge a fuel surcharge?
Can Ray's provide locking commercial containers?
Can commercial containers be used for temporary use?
Does Ray's accept e-waste?
Does Ray's still pick up if there is inclement weather?
What material is unacceptable in commercial containers?
How much does an extra pickup cost?
What are unacceptable trash items?

Construction/Roll Off

Can the rolloff be set in the street?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?
Is it necessary to for someone to be onsite for delivery or removal?
How long am I able to keep the rolloff container?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?

Customer Service

Are you hiring?
Which facilities accept materials from the public?
Does Ray's provide service on holidays?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How many facilities does Ray's have?
Can I pay my bill online?

Document Destruction

What size is my paper shredded into?
Are hanging files acceptable?
How much material will fit into a shred console?
Can I bring my material to Ray's to be shredded?
Why does Ray's charge a fuel surcharge?
Does Ray's shred blueprints?
Can material have paper clips or binder clips?
Is colored paper acceptable?

Recycling

Does Ray's accept e-waste?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why is e-waste restricted from going to the landfill?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept tires?
Is Styrofoam recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Can I recycle the ream wrapper that the copier paper is packaged in?
Are wax or poly coated papers recyclable?
Is there any e-waste that Ray's does not accept?
What happens to the e-waste after Ray's collects it?
Does Ray's accept medical waste?
Why are paper towels and napkins not recyclable?
What qualifies as electronic waste or e-waste?
Does Ray's accept fluorescent light bulbs?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?

Residential

What can I put in my curbside recycling?
Does Ray's accept e-waste?
What is considered a heavy and/or bulk item?
When do I need to have my trash and recycle to the curb?
Does Ray's still pick up if there is inclement weather?
Does Ray's accept yard waste?
Does Ray's offer residential recycling?
What are unacceptable trash items?
How much does an extra pickup cost?
Do I have to use my own trash container?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How often will I be billed?
How do I sign up for service?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I recycle my pizza box? Is a little food soiled material ok?
Why does Ray's charge a fuel surcharge?
What if I have large items or overages to be picked up?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?