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Frequently Asked Questions

FAQs

Commercial

How much does an extra pickup cost?
What are unacceptable trash items?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Why does Ray's charge a fuel surcharge?
Why is construction debris excluded?
Does Ray's still pick up if there is inclement weather?
Does Ray's accept e-waste?
Can commercial containers be used for temporary use?
What material is unacceptable in commercial containers?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can Ray's provide locking commercial containers?

Construction/Roll Off

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
Is it necessary to for someone to be onsite for delivery or removal?
How long am I able to keep the rolloff container?
Can the rolloff be set in the street?
What are unacceptable waste items for a roll-off dumpster?
What size rolloff containers does Ray's provide?

Customer Service

Are you hiring?
Does Ray's provide service on holidays?
Can I pay my bill online?
Why does Ray's charge a fuel surcharge?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
How many facilities does Ray's have?
Which facilities accept materials from the public?

Document Destruction

Is colored paper acceptable?
What size is my paper shredded into?
Can material have paper clips or binder clips?
Why does Ray's charge a fuel surcharge?
Are hanging files acceptable?
Does Ray's shred blueprints?
How much material will fit into a shred console?
Can I bring my material to Ray's to be shredded?

Recycling

What happens to the e-waste after Ray's collects it?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept medical waste?
Does Ray's accept fluorescent light bulbs?
Why is e-waste restricted from going to the landfill?
Is Styrofoam recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Is there any e-waste that Ray's does not accept?
What qualifies as electronic waste or e-waste?
Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept tires?
Why are paper towels and napkins not recyclable?
Does Ray's accept e-waste?
Are wax or poly coated papers recyclable?
Can I recycle my pizza box? Is a little food soiled material ok?
Does Ray's accept batteries? Are they recyclable?

Residential

My driver always services my account by a certain time. If he is late does that mean he missed me?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
When do I need to have my trash and recycle to the curb?
Does Ray's accept yard waste?
Does Ray's accept e-waste?
How do I sign up for service?
Does Ray's offer residential recycling?
What can I put in my curbside recycling?
What are unacceptable trash items?
What is considered a heavy and/or bulk item?
Do I have to use my own trash container?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
Does Ray's still pick up if there is inclement weather?
Can I recycle my pizza box? Is a little food soiled material ok?
How often will I be billed?
What if I have large items or overages to be picked up?

Scrap Metal

Where can I take my scrap metal to be recycled?
What are the current metal prices?