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Frequently Asked Questions

FAQs

Commercial

Can commercial containers be used for temporary use?
My driver always services my account by a certain time. If he is late does that mean he missed me?
Can Ray's provide locking commercial containers?
Why is construction debris excluded?
What are unacceptable trash items?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Does Ray's accept e-waste?
Does Ray's still pick up if there is inclement weather?
Why does Ray's charge a fuel surcharge?
How much does an extra pickup cost?
What material is unacceptable in commercial containers?

Construction/Roll Off

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Why does Ray's charge a fuel surcharge?
How long am I able to keep the rolloff container?
What are unacceptable waste items for a roll-off dumpster?
Can the rolloff be set in the street?
Is it necessary to for someone to be onsite for delivery or removal?
What size rolloff containers does Ray's provide?

Customer Service

Does Ray's provide service on holidays?
Why does Ray's charge a fuel surcharge?
Are you hiring?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
Can I pay my bill online?
Which facilities accept materials from the public?
How many facilities does Ray's have?

Document Destruction

Are hanging files acceptable?
Does Ray's shred blueprints?
Why does Ray's charge a fuel surcharge?
Can I bring my material to Ray's to be shredded?
Can material have paper clips or binder clips?
Is colored paper acceptable?
How much material will fit into a shred console?
What size is my paper shredded into?

Recycling

Are other glass items like mirrors, window glass, cookware, light bulbs recyclable?
Does Ray's accept e-waste?
Are wax or poly coated papers recyclable?
Can I recycle the ream wrapper that the copier paper is packaged in?
Can I recycle my pizza box? Is a little food soiled material ok?
Is Styrofoam recyclable?
Does Ray's accept tires?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
What happens to the e-waste after Ray's collects it?
What qualifies as electronic waste or e-waste?
Does Ray's accept batteries? Are they recyclable?
Does Ray's accept fluorescent light bulbs?
Does Ray's accept medical waste?
Why are paper towels and napkins not recyclable?
Is there any e-waste that Ray's does not accept?
Why is e-waste restricted from going to the landfill?

Residential

What are unacceptable trash items?
Does Ray's still pick up if there is inclement weather?
Why does Ray's charge a fuel surcharge?
Can I recycle my pizza box? Is a little food soiled material ok?
What if I have large items or overages to be picked up?
Does Ray's accept yard waste?
When do I need to have my trash and recycle to the curb?
How much are event boxes? Do you deliver them or do I need to pick them up at a Ray's facility?
My driver always services my account by a certain time. If he is late does that mean he missed me?
How much does an extra pickup cost?
Do I have to use my own trash container?
Does Ray's accept e-waste?
What is considered a heavy and/or bulk item?
What can I put in my curbside recycling?
Does Ray's offer residential recycling?
How do I sign up for service?
How often will I be billed?

Scrap Metal

What are the current metal prices?
Where can I take my scrap metal to be recycled?