Questions? Read our FAQs Pay Your Bill

My driver always services my account by a certain time. If he is late does that mean he missed me?

We ask that all trash be set out by 6:30am on your day of service. Although many of our drivers are consistent with the timing of their routes, many factors can affect when we service your home. Route changes, weather delays, truck or equipment issues, vacations/sick days which involve different drivers on routes are just a few examples of why we may be early or delayed in servicing your home. If you have not received service by 5pm on your scheduled day of service, please contact our office.

What are unacceptable trash items?

Hazardous waste, dirt, construction debris, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, cooking oil, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, oils mixed with solvents and gasoline, antifreeze, petroleum-contaminated soil/lead paint chips, tires, car batteries, rechargeable batteries, computers, monitors, televisions, microwaves, fluorescent tubes, florescent light bulbs including CFL’s, railroad ties, medical waste, asbestos, barrels, and any liquids.

Does Ray’s accept e-waste?

Yes, e-waste or electronic waste may be scheduled for a separate collection from your regular trash. Fees apply.

How much are event boxes? Do you deliver them or do I need to pick them up at a Ray’s facility?

Event boxes are available at a cost of $6 each plus tax. We do not provide the liners. If a liner is desired we have found that the large 55 gallon liners work best. The boxes can be easily reused so we recommend unfolding them and storing them until your next event. Event boxes can only be picked up from the following convenient Ray’s locations: 334 Recycle, Ray’s Recycle and Ray’s Indianapolis Recycling.

How much does an extra pickup cost?

Extra service charges vary based on type of waste, geographic area and the timeliness of the request. It is our desire to provide the best service possible for the most reasonable rate.

Can Ray’s provide locking commercial containers?

Yes, frontload containers can be provided with a lock bar and padlock while rearload containers can be secured with a chain and padlock. Ray’s will provide the padlock and 2 keys. Fees apply.

Why does Ray’s charge a fuel surcharge?

Ray’s bases our fuel surcharge (FSC) on the Department of Energy Index for the Midwest. Ray’s was very slow to implement a FSC when diesel prices rose and managed to avoid a FSC until 2010. The FSC that has been implemented does NOT cover the entire cost of fuel. This small portion only allows Ray’s to continue offering our customers the most competitive pricing possible without compromising service. Ray’s continues to monitor the ever fluctuating fuel prices and adjust as needed.

Can commercial containers be used for temporary use?

Commercial containers can be set for temporary events, however additional delivery and removal fees apply.

Why is construction debris excluded?

Construction debris is not easily compacted by commercial route trucks and some materials can actually damage the compactor inside the truck. Construction debris is often heavy and can cause the container to be to heavy to service safely. If you are in need of a container for construction debris or uncompactable items such as wood, metal, concrete, blocks, bricks, etc. please request a construction rolloff container through our rolloff contact form.

What material is unacceptable in commercial containers?

Hazardous waste, dirt, construction debris, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, cooking oil, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, oils mixed with solvents and gasoline, antifreeze, petroleum-contaminated soil/lead paint chips, tires, car batteries, rechargeable batteries, computers, monitors, televisions, microwaves, fluorescent tubes, florescent light bulbs including CFL’s, railroad ties, medical waste, asbestos, barrels, and any liquids.