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My driver always services my account by a certain time. If he is late does that mean he missed me?

We ask that all trash be set out by 6:30am on your day of service. Although many of our drivers are consistent with the timing of their routes, many factors can affect when we service your home. Route changes, weather delays, truck or equipment issues, vacations/sick days which involve different drivers on routes are just a few examples of why we may be early or delayed in servicing your home. If you have not received service by 5pm on your scheduled day of service, please contact our office.